Support Services

Pre-Opening and Operation Support

• Assistance with every phase of cafe development: from initial layout through ongoing operations.
• our Bad Ass Coffee of Hawaii Consultant will be your direct liaison to our staff at our Support Center.
• Expert guidance on cafe construction, grand opening, building sales, optimizing profits, training, marketing, ongoing research and development, and more.

Purchasing

• Advice and counsel on setting up your distribution systems.
• Unique advantage of our purchasing programs for necessary equipment, furniture, fixtures, etc.

Development

• Plans for smooth, consistent development and construction for every cafe.
• Assistance in the creation of a shop layout that optimizes your building requirements.
• Requisite for decor and signage.

Comprehensive Training

• Extensive Cafe Training Programs that include a Bad Ass Coffee of Hawaii overview, cafe opening procedures, service training, and training for all levels of staff. We have a full training center located in Salt Lake City, Utah, USA.
• Comprehensive Training Manual that covers all management and staff procedures - from opening to closing - plus information on financial reporting, accounting, inventory, and human resource management.
• A typical training lasts 15 days.

Marketing

• Marketing strategy and guidance for successful implementation.
• Access to proven marketing and promotional materials, "Style Guide" materials, including point-of-purchase displays, merchandising displays, and any new materials we may create.
• Assistance with grand opening support, successful new product rollouts and other sales-building initiatives.

Research and Development Team

• New product ideas are continually explored and tested.
• After customer-testing and approval, new products are made available to our franchise partners.